Privacy Policy

1. Who we are

Classic Quarters Group Pty Ltd (ABN 96 641 989 386) is a residential building company based in Sydney, NSW (“we”, “us”, “our”). Our registered office is 5 Gurrumul Street, Barden Ridge NSW 2234.

This Privacy Policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. The information we collect

When you contact us through this website, we collect:

• Your name
• Your email address
• Your phone number (optional)
• The project type and any details you choose to share

Our hosting provider may also collect standard server logs (IP address, user agent, requested URL) for security and diagnostic purposes.

3. Why we collect it

We collect this information solely to:

• Respond to your enquiry about a building project
• Provide quotes, plans, and follow-up communication you request
• Maintain a record of conversations and project history
• Comply with our legal and contractual obligations as a licensed builder

We do not use your information for marketing without your express consent, and we do not sell or rent your personal information to anyone.

4. Who we share it with

We share your information only with the service providers that help us run this website and our business:

• Web3Forms — receives form submissions and delivers them to our office inbox.
• Cloudflare Turnstile — verifies that you are a human submitting the form (anti-spam).
• Vercel — hosts this website and stores server logs.

Some of these providers are based in the United States or other countries outside Australia. By submitting an enquiry, you consent to your information being disclosed overseas for these purposes. We take reasonable steps to ensure each provider handles your data in line with the Australian Privacy Principles.

5. How long we keep it

We retain enquiries for as long as is reasonably necessary to provide our services and meet our legal obligations as a licensed builder (generally 7 years, in line with Australian record-keeping standards). After that period, we securely delete or de-identify the information.

6. Cookies and tracking

This website uses minimal cookies that are strictly necessary for site functionality (for example, remembering whether you have dismissed our consent banner). We do not currently use third-party advertising cookies or cross-site trackers.

7. Marketing communications

In line with the Spam Act 2003 (Cth), we only send commercial messages with your express or inferred consent. Every email we send for a marketing purpose includes a clear opt-out. If you would like to opt out at any time, reply to any email from us or contact us using the details below.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request that we delete your information (subject to our legal record-keeping obligations)
• Withdraw consent for any non-essential use of your information

To make any of these requests, contact us using the details in Section 11. We will respond within 30 days.

9. Security

We take reasonable steps to protect your information against loss, unauthorised access, modification, or disclosure. This includes encrypted transmission (HTTPS), reputable third-party providers, and access controls on our internal systems. No internet transmission is ever completely secure, however, and we cannot guarantee absolute security.

10. Children

This website is intended for adults engaging us about residential building projects. We do not knowingly collect information from anyone under 18. If you believe we have collected information from a minor, please contact us and we will delete it.

11. Contact us

For any privacy question, access request, or correction request:

• Email: anthony@classicquarters.com.au
• Phone: (02) 9793 2331
• Post: 5 Gurrumul Street, Barden Ridge NSW 2234

12. Complaints

If you are not satisfied with how we have handled your information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Any material change will be highlighted prominently on this page.